What These FAQs Actually Cover
These aren't boilerplate answers copy-pasted from a legal doc. Every question below came from real account situations — someone's PayPal withdrawal sitting in review, a phone that won't load the lobby, a state eligibility check that stalled at the wrong moment. We've organized them so you can scan fast and find the exact fix. If your question isn't here, our live chat
team picks it up directly. Account questions, payment questions, and access questions are the three buckets this page covers. Payments use PayPal, Venmo, and Play+ prepaid — all three are addressed below with the actual steps involved, not vague reassurances. Players in Houston have flagged the same mobile login edge case twice this month, so that one's in here too.
- PayPal
- Venmo
- Play+ Prepaid